Shipping policy

Last Updated: August 2026

At PupWearCo, we believe that every pet deserves a beautiful shopping experience from discovery to delivery.

Inspired by the elegance and care of French pet boutiques, we carefully prepare every order with attention to detail, ensuring that your chosen pieces arrive safely and ready to become part of your pet’s wardrobe.

We proudly offer worldwide shipping so pet lovers everywhere can enjoy our carefully selected collections of elegant, comfortable, and stylish pet fashion.

Please read our Shipping Policy below for detailed information about processing times, delivery expectations, tracking, and other important shipping details.

1. Worldwide Shipping Availability

At PupWearCo, we are delighted to offer free worldwide shipping to customers across the globe.

Whether your beloved companion lives in a busy city apartment, a countryside home, or anywhere in between, we aim to make our boutique-inspired pet collections accessible to pet parents worldwide.

We currently ship orders to many countries and regions, including but not limited to:

United States
Canada
United Kingdom
Australia
European countries
Asian countries
Other international destinations

Please note that shipping availability may vary depending on local regulations, customs requirements, and carrier accessibility.

2. Processing Time

Every PupWearCo order is carefully prepared before shipment.

Our processing time typically requires:

5–10 business days

During this period, our team carefully:

Confirms order details
Prepares your selected products
Performs quality checks
Packages your items securely
Transfers your order to our shipping partners

Because each product is prepared with care, processing times may vary slightly during:

Holiday seasons
Major shopping events
Promotional periods
High-demand periods

We appreciate your patience while we prepare your pet’s special wardrobe pieces.

3. Estimated Delivery Time

After your order has been processed and shipped, estimated delivery times are:

7–10 business days

Please understand that delivery times are estimates and may vary depending on your location.

Possible factors affecting delivery include:

Destination country
Customs procedures
Local postal services
Weather conditions
Transportation delays
Public holidays

While we work closely with reliable shipping partners, some delays may occur due to circumstances beyond our control.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

You can use this tracking information to monitor your package’s journey.

Tracking updates may take several business days to appear after shipment. This is normal, especially for international deliveries where packages move through multiple shipping facilities.

If you experience any concerns regarding your tracking information, please contact our support team and we will gladly assist you.

5. Shipping Confirmation

After your order leaves our facility, you will receive a confirmation notification containing:

Order number
Shipping confirmation
Tracking details (when available)

Please make sure your email address is entered correctly during checkout to ensure you receive important order updates.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Before completing your order, please carefully review:

Full name
Shipping address
Apartment or unit number
Postal code
Contact information

PupWearCo is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete customer information.

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to assist, but changes may not be possible after your order has entered the processing stage.

7. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes depending on the destination country.

These charges are determined by local customs authorities and are outside of PupWearCo’s control.

Customers are responsible for any applicable customs duties or import taxes required by their country.

We recommend checking your local regulations if you are unsure about possible charges before placing an order.

8. Delayed or Lost Packages

Although we work with trusted shipping partners, unexpected delays may occasionally occur.

A package may experience delays due to:

Customs inspections
Incorrect address information
Carrier delays
Weather conditions
Transportation disruptions
High-volume shipping periods

If your package appears delayed, please allow additional time for delivery before contacting us.

If your package is considered lost or does not arrive within a reasonable timeframe, please contact our customer support team.

We will review the situation and work toward the best possible solution.

9. Package Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check your mailbox, front door, and surrounding areas.
Ask household members or neighbors if they accepted the package.
Contact your local delivery carrier for additional information.

If you still cannot locate your order, please contact PupWearCo support.

We will assist you in investigating the issue.

10. Address Changes

If you need to update your shipping address, please contact us immediately.

Address changes are only possible before your order has been processed and shipped.

Once your package has entered the shipping process, we cannot guarantee that address modifications can be made.

11. Shipping During Holidays and Promotions

During special periods such as:

Holiday seasons
Black Friday
Seasonal promotions
New collection launches

Order volumes may increase significantly.

This may result in slightly longer processing or delivery times.

We recommend placing orders early during busy seasons to ensure your pet receives their favorite styles on time.

12. Packaging Care

At PupWearCo, presentation matters.

Every order is prepared with care to ensure your pet’s fashion pieces arrive safely.

Our packaging process focuses on:

Protecting products during transportation
Maintaining product quality
Creating a pleasant unboxing experience

We want every package to feel like a special boutique delivery for your beloved companion.

13. Free Shipping Policy

PupWearCo proudly provides:

Free Worldwide Shipping

There are no additional standard shipping charges during checkout for eligible destinations.

Any optional express shipping services, if available, will be clearly displayed before payment.

14. Delivery Responsibility

Once an order has been successfully delivered to the address provided during checkout, PupWearCo is no longer responsible for:

Packages misplaced after delivery
Incorrect addresses provided by customers
Theft after confirmed delivery

We strongly recommend providing a secure delivery location whenever possible.

15. Contact Our Support Team

If you have any questions about shipping, tracking, or your order status, our customer care team is always ready to help.

Please contact us:

PupWearCo

Address:
Rue Sainte-Émilie
Montréal, QC H4C 2B5
Canada

Email:
support@PupWearCo.store

Phone:
(905) 815-9510

Our Promise to You

At PupWearCo, we understand that waiting for your pet’s new outfit is exciting.

Every order represents a special moment — whether it is a beautiful dress for a celebration, a cozy coat for winter walks, or a comfortable everyday outfit.

We are committed to making your shopping experience smooth, reliable, and enjoyable from checkout to delivery.

Thank you for choosing PupWearCo and allowing us to be part of your pet’s style journey.

PupWearCo
Elegant Styles Made for Your Beloved Companion