Contact information
Last Updated: August 2026
Welcome to PupWearCo.
At PupWearCo, we believe that exceptional customer care is an essential part of a beautiful boutique experience. Inspired by the warmth, elegance, and personal attention of French fashion houses, we are dedicated to creating a shopping journey that feels thoughtful, welcoming, and effortless for every pet parent.
Whether you have a question about our collections, need assistance choosing the perfect size, require help with an order, or simply want to share your pet’s fashion moments with us, our team is always happy to assist you.
Your trust and satisfaction are at the heart of everything we do.
About Our Customer Care
PupWearCo is more than an online pet clothing store. We are a boutique-inspired brand created for people who see their pets as beloved companions and important members of the family.
Every message we receive is treated with care and attention because we understand that behind every order is a special relationship between a pet and their owner.
Our customer support team is committed to providing:
Friendly and personalized assistance
Helpful product recommendations
Order support
Shipping guidance
Return and refund assistance
Size selection advice
We aim to make every interaction with PupWearCo as elegant and enjoyable as the products we offer.
Contact Information
If you need assistance, please contact our customer care team using the information below.
PupWearCo
Business Address:
Rue Sainte-Émilie
Montréal, QC H4C 2B5
Canada
Email:
support@PupWearCo.store
Phone:
(905) 815-9510
Customer Support Hours
Our support team is available to assist you during the following hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday – Sunday
Limited support availability
All times are based on our business operating schedule.
We aim to respond to customer inquiries as quickly as possible. Most messages are answered within 24–48 business hours.
During weekends, holidays, and peak shopping periods, response times may be slightly longer.
We appreciate your patience and promise that every message will receive our full attention.
How We Can Help
Our team is available to assist you with a wide range of questions and requests.
Product Questions
If you are interested in one of our pet fashion collections but need more information, we are happy to help.
You can contact us regarding:
Product details
Material information
Available colors
Size recommendations
Style suggestions
Care instructions
Choosing the right clothing size is especially important for your pet’s comfort. If you are unsure which size is suitable, please provide your pet’s measurements and our team will gladly assist you.
Size Assistance
At PupWearCo, we understand that every pet has a unique shape and personality.
Different breeds may have different body proportions, which is why we recommend carefully checking the size guide before placing your order.
For the best recommendation, please provide:
Pet breed
Weight
Chest measurement
Neck measurement
Back length
Our team will help you select the most comfortable fit for your beloved companion.
Order Support
If you need assistance with an existing order, please include your order number when contacting us.
We can help with:
Order confirmation questions
Shipping updates
Tracking assistance
Product concerns
Return requests
Refund inquiries
Providing your order number allows our team to quickly locate your purchase information and provide a faster response.
Shipping Assistance
We proudly offer worldwide shipping for our customers.
If you have questions regarding:
Shipping times
Tracking information
Delivery updates
International orders
Please contact our support team.
We will do our best to provide accurate information and help ensure your order arrives safely.
Return and Refund Support
Your satisfaction is very important to us.
If your purchase does not meet your expectations, please contact our team regarding:
Returns
Exchanges
Refund requests
Damaged products
Incorrect items
Please contact us before returning any product so we can provide the correct instructions and assist you through the process.
Our goal is to resolve every concern fairly and professionally.
Partnership and Business Inquiries
PupWearCo welcomes opportunities to connect with:
Pet influencers
Content creators
Brand partners
Wholesale customers
Business collaborators
If you are interested in working with PupWearCo, please contact us through our official email address.
We are always excited to connect with people who share our passion for pets, style, and meaningful experiences.
Customer Experience Promise
At PupWearCo, we believe that shopping for your pet should feel special.
From selecting a beautiful outfit to receiving your package, every step should reflect the same care and elegance that inspires our brand.
Our commitment is to provide:
Thoughtful Service
Every customer deserves friendly and respectful assistance.
Reliable Support
We are here to help before, during, and after your purchase.
A Boutique Experience
We want every interaction to feel personal and memorable.
Frequently Asked Contact Questions
How long does it take to receive a response?
We usually respond within 24–48 business hours.
During busy periods, please allow additional time.
Can I change my order after purchasing?
If you need to update your order information, please contact us as soon as possible.
Changes may only be possible before your order enters the processing stage.
Can you help me choose the correct size?
Yes. Our team is happy to recommend the best size based on your pet’s measurements.
Do you offer international support?
Yes. PupWearCo proudly serves customers worldwide.
Stay Connected With PupWearCo
We love seeing pets wearing their favorite PupWearCo styles.
Your photos, stories, and feedback inspire us to continue creating beautiful collections for pets everywhere.
Thank you for choosing PupWearCo and allowing us to be part of your companion’s journey.
We look forward to helping your beloved pet discover elegant styles, comfortable designs, and unforgettable moments.
PupWearCo
Elegant Styles Made for Your Beloved Companion