Refund policy

Last Updated: August 2026

At PupWearCo, we believe every pet deserves comfort, elegance, and a beautiful wardrobe that reflects their unique personality. Inspired by the timeless charm of French boutique fashion, we carefully select each piece in our collection with the goal of bringing joy to pets and their families around the world.

Your satisfaction is one of our highest priorities. We want every order from PupWearCo to feel like a delightful boutique experience, from the moment you discover your favorite design to the moment your beloved companion wears it for the first time.

If your purchase does not meet your expectations, we are here to help. Please read our Return & Refund Policy below to understand your rights, our process, and how we can assist you.

1. 30-Day Return & Refund Guarantee

At PupWearCo, we proudly offer a 30-day return and refund guarantee.

If you are not completely satisfied with your purchase, you may request a return or refund within 30 days after receiving your order.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
The product must not have been washed, damaged, altered, or worn by your pet.
The original packaging, tags, and accessories (if included) should be preserved.
Proof of purchase, such as your order number or confirmation email, must be provided.

We understand that choosing the perfect size and style for your pet can sometimes be challenging. Our team is always happy to assist you with sizing questions before purchasing to help ensure the best possible fit.

2. Items Eligible for Return

Most products purchased from PupWearCo are eligible for return if they meet the conditions outlined above.

Eligible items include:

Pet dresses
Pet shirts
Pet coats
Pet jackets
Pet accessories
Other unused pet fashion products

We carefully inspect returned products to ensure they meet our quality standards before processing refunds or exchanges.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items may not be eligible for return if they have been used, worn, washed, or altered.

Non-returnable situations may include:

Products showing signs of wear or use
Products damaged after delivery due to improper handling
Items without original packaging when packaging is required
Personalized or customized products
Clearance or final sale items clearly marked as non-returnable

If you are unsure whether your item qualifies for a return, please contact our customer care team before sending anything back.

4. How to Request a Return

To begin a return request, please contact our support team at:

Email: support@PupWearCo.store

Please include the following information:

Full name
Order number
Product name
Reason for return
Photos or videos showing the issue (if applicable)

Our team will review your request and provide instructions for the next steps.

Please do not send products back before receiving approval from our customer service team. Unauthorized returns may not be accepted.

5. Return Shipping Information

Customers may be responsible for return shipping costs depending on the reason for the return.

If the return is caused by:
Incorrect item received
Manufacturing defect
Damaged product during delivery

PupWearCo will review the situation and provide an appropriate solution, which may include a replacement, refund, or return shipping assistance.

If the return is caused by:
Wrong size selected
Change of mind
Personal preference

The customer may be responsible for return shipping costs.

We recommend carefully reviewing product descriptions, size charts, and measurements before ordering to ensure the best fit for your pet.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If your refund is approved:

Your refund will be processed to the original payment method.
Processing time may vary depending on your bank, credit card company, or payment provider.
Most refunds are completed within several business days after approval.

Please remember that banks and payment providers may require additional processing time before funds appear in your account.

7. Partial Refunds

In some situations, only a partial refund may be granted.

Examples include:

Items returned with missing accessories
Products showing minor signs of use
Items damaged due to customer handling
Products returned outside the approved return conditions

Our goal is always to be fair and transparent while maintaining the quality standards expected from a boutique pet fashion brand.

8. Damaged or Incorrect Orders

At PupWearCo, every order represents a special moment between pets and their owners. We carefully prepare each package, but occasionally issues may occur during production or shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photos of the product
A description of the issue

Our team will carefully review your request and provide the best solution possible.

Depending on the situation, we may offer:

Replacement shipment
Store credit
Full refund
9. Size Exchange Policy

Because pets come in many different shapes and sizes, selecting the correct size is very important.

Before purchasing, we strongly recommend measuring:

Chest circumference
Neck circumference
Back length
Weight (when available)

If you receive your product and discover that another size would be more suitable, please contact us within 30 days.

Size exchanges are subject to product availability and return approval.

Customers may be responsible for shipping costs related to size exchanges unless the incorrect size was caused by an error from PupWearCo.

10. Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted before your order enters the processing or shipping stage.

Once an order has been shipped, cancellation is no longer possible. However, you may still request a return according to our 30-day return policy.

11. Late or Missing Refunds

If you have not received your refund after the approved processing period, please follow these steps:

Check your bank account again.
Contact your credit card provider or payment service.
Contact your bank regarding pending transactions.
Contact PupWearCo customer support if the issue continues.

Our team will gladly assist you in resolving any refund-related concerns.

12. Our Commitment to Pet Parents

At PupWearCo, we do not simply sell pet clothing. We create carefully selected styles that celebrate the special relationship between pets and their families.

We understand that every pet has its own personality, preferences, and needs. That is why we are committed to providing products that combine:

Elegant design
Comfortable materials
Practical functionality
A premium shopping experience

Your trust means everything to us, and we are dedicated to making every interaction with PupWearCo pleasant, simple, and reliable.

13. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

PupWearCo

Address:
Rue Sainte-Émilie
Montréal, QC H4C 2B5
Canada

Email:
support@PupWearCo.store

Phone:
(905) 815-9510

Our customer support team is always happy to assist you.

Thank you for choosing PupWearCo.

We are honored to be part of your pet’s journey and help them look elegant, feel comfortable, and enjoy every special moment with you.

PupWearCo
Elegant Styles Made for Your Beloved Companion